FAQ

1. Products & Materials

Q: What materials are used in your jewelry?
A: We use high-quality metals such as sterling silver, gold-plated brass, and stainless steel. Our gemstones and crystals are carefully selected for their clarity and color. All materials are tested to ensure safety and durability.

Q: Are your products hypoallergenic?
A: Most of our jewelry is hypoallergenic, suitable for sensitive skin. However, we recommend checking the product description for specific materials and any potential allergies.

Q: How do I care for my jewelry?
A: To maintain the shine and quality of your jewelry, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a dry, soft pouch when not in use and clean gently with a soft cloth.

2. Orders & Checkout

Q: How do I place an order?
A: Simply select your desired item, choose the size or style (if applicable), add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Q: Can I modify or cancel my order?
A: Yes, you can modify or cancel your order within 2 hours of placing it by contacting us directly. After this window, orders cannot be changed once processed.

Q: Do I receive an order confirmation?
A: Yes, once your order is placed successfully, you will receive an email confirmation with your order details and estimated delivery time.

3. Payment

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Shopify Payments, gift cards, and installment payments where available.

Q: Is my payment information safe?
A: Absolutely. All payments are securely processed through trusted payment processors using industry-standard encryption. Kahn’s Jewelry does not store your full payment information.

Q: Can I use discount codes or promotions?
A: Yes, discount codes must be applied at checkout. Only one promotion can typically be used per order unless specified. Discounts cannot be applied retroactively.

4. Shipping & Delivery

Q: How long does it take to process and ship my order?
A:

Order Processing: 1–3 business days
Shipping Time: 3–7 business days after processing
Orders placed after 3:00 PM (local time) will be processed the next business day.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Q: What happens if my package is undelivered?
A: Packages may be returned if no one is available to receive them, if the package is refused, or if an incorrect address is provided. Re-delivery may incur additional fees.

Q: What if my package is lost?
A: Contact us within 7 days after the estimated delivery date. We will investigate with the relevant shipping carrier (such as USPS, UPS, or FedEx). If confirmed lost, you may choose a replacement (subject to stock) or a full refund.

Q: Can I change my shipping address?
A: Contact us as soon as possible. Orders already shipped cannot have their address changed.

5. Returns & Exchanges

Q: What is your return policy?
A: Returns are accepted according to our Return Policy. Items must be unworn, in original condition, and returned within the timeframe specified.

Q: Can I exchange an item?
A: Yes, exchanges are possible depending on stock availability. Contact us to arrange an exchange.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

6. Product Issues & Warranty

Q: What should I do if I receive a defective or damaged item?
A: Please contact us immediately with photos of the issue. We will investigate and provide a replacement or refund as quickly as possible.

Q: Do your products come with a warranty?
A: We offer a limited warranty on manufacturing defects. Normal wear and tear, misuse, or accidental damage are not covered.

7. Gift Cards & Promotions

Q: Can I purchase a gift card?
A: Yes, gift cards are available on our website and can be redeemed at checkout.

Q: Are gift cards refundable?
A: Gift cards are non-refundable and cannot be exchanged for cash.

8. International Orders

Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping times and customs fees may vary. Import duties and taxes are the responsibility of the customer.

Q: Are international payments secure?
A: Yes, all international transactions are processed securely. Make sure the billing address matches the address linked to your payment method.