Shipping policy

Order Cut-Off Time: Orders placed before 3:00 PM (local time) will be processed the same day. Orders placed after 3:00 PM will be processed the next business day.
Order Processing Time: All orders are typically processed within 1–3 business days. During peak periods, processing may take slightly longer.
Shipping Time: Standard shipping usually takes 3–7 business days after processing. Delivery times may vary depending on the destination and courier service.

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your package’s status and estimated delivery date.

If your order has not arrived within the estimated delivery window, please contact us via email.
We will coordinate with our shipping department and logistics partners to investigate the matter and provide updates as quickly as possible.
Please allow 1–2 business days for a response during busy periods.

Packages may be returned to us if:
- No one is available to receive the delivery
- The package is refused
- An incorrect or incomplete address was provided at checkout
Re-delivery may incur additional shipping fees and handling charges.
Couriers may hold packages temporarily before returning them, so please ensure someone is available to receive your order.

If your package appears lost in transit, contact us within 7 days after the estimated delivery date.
Investigations may take several business days. Once confirmed lost, you may choose:
1. Replacement item (subject to stock availability)
2. Full refund

If you need to change your shipping address, please contact us as soon as possible.
Orders that have already been shipped cannot be changed.

If your order is returned due to an incorrect or incomplete address provided during checkout, you may be responsible for additional shipping costs for reshipment.

To modify or cancel your order, please call us within 2 hours of placing it.
Orders cannot be changed or canceled after this 2-hour window.
This includes changes to item selection, quantity, or shipping method.

For customers outside the U.S., shipping times and customs regulations may vary.
Import duties, taxes, and fees may be applicable and are the responsibility of the recipient.
Please check your local regulations before placing an order.

Occasionally, delays may occur due to weather, courier disruptions, or high-volume periods.
We recommend allowing extra time during holidays or promotional sales.
We will notify you via email if significant delays occur.